Addressing Next Generation IoT Customer Care & Technical Support





NexStep Software and IP


Enable Cloud and Analytics-Based Services for Connected Device Visibility, Interactive/Automated Help, and Diagnostics for Next Generation IoT Customer Care & Technical Support via NexStep Concierge Single-Action™ Services Platform









IoT Customer Care & Technical Support

Today's support ecosystem not designed to handle the emerging needs from IoT
Customer care and technical support for connected devices a key driving force behind IoT success (IDC Report)








“Single-Action Help” Technology is Licensable to Any Entity

NexStep Concierge






NexStep Concierge

Example Support for NexStep Cloud Remote®


*NexStep specific devices/services/UI covered by US/Foreign Patents
Cloud Remote® is a Registered Trademark of NexStep, Inc.








NexStep Concierge Applicability to IoT: Enterprise & Consumer

NexStep Markets








NexStep Concierge: Example Devices







NexStep Concierge: Device Concierge + Cloud Concierge

NexStep Concierge Overview