Addressing Next Generation IoT Customer Care & Technical Support

 

 

 

 

NexStep Software and IP

 

Enable Cloud and Analytics-Based Services for Connected Device Visibility, Interactive/Automated Help, and Diagnostics for Next Generation IoT Customer Care & Technical Support via NexStep Concierge Single-Action™ Services Platform

 

 

 

 

 

 

 

 

IoT Customer Care & Technical Support

Today's support ecosystem not designed to handle the emerging needs from IoT
Customer care and technical support for connected devices a key driving force behind IoT success (IDC Report)

 

 

 

 

 

 

 

“Single-Action Help” Technology is Licensable to Any Entity

NexStep Concierge

 

 

 

 

 

NexStep Concierge

Example Support for Smart TV

 

*NexStep specific devices/services/UI covered by US/Foreign Patents

 

 

 

 

 

 

 

NexStep Concierge Applicability to IoT: Enterprise & Consumer

NexStep Markets

 

 

 

 

 

 

 

NexStep Concierge: Example Devices

Devices

 

 

 

 

 

NexStep Concierge: Device Concierge + Cloud Concierge

NexStep Concierge Overview